Thursday, February 23, 2012

Learning Development: Scenario Based Learning

Scenario-based learning (SBL) is learning that occurs by following success and failure paths within a context, situation, or social framework (Kindley, 2002) in which learners are able to explore a problem, event or issue [to] assist with problem-solving, decision making, and interpretation of data or observations in the real-world.

SBL is based on the concept of situated cognition, which is the idea that knowledge can't be known and fully understood independent of its context. (Kindley, 2002) Using real life scenarios heightens the relevance of the learning because the focus is more on application than plain theory. The learner, therefore, becomes an active participant in the learning process.

The basic elements of scenarios (often referred to as branching) are as follows:
• The learner is presented a problem in the form of text, images, audio, and/or video
• The learner has to choose how to respond to the problem
• Based on how they respond, the scenario branches down a path
• At the end of the path, the learner may be presented with feedback and the option to retry the scenario to improve their results

Research completed by Will Thalheimer, PhD suggests that the scenario-based approach to learning aids in the following:
• Supports Long Term Remembering
• Provides Memory Retrieval Practice
• Enables Context and Language Triggered Remembering
• Boosts Learning and Performance

By building scenarios where [learners] have to actively make decisions, you’re better able to help them transfer the information and make it more meaningful. (Kuhlman, 2009)

Resources:
Kindley, R. W. (2002). Scenario-based e-learning: a step beyond traditional e-learning. ASTD Online Magazine. Retrieved from: http://bit.ly/13oM3V

Kuhlman, T. (2009). 7 Tips for Better E-learning Scenarios. Rapid E-Learning Blog. Retrieved from: http://bit.ly/dlgaC

Thalheimer, W. (2009) Using Linguistically, Culturally, and Situationally Appropriate Scenarios to Support Real-World Remembering. Work-Learning Research Inc. Retrieved from:http://bit.ly/yLjpQA

Tuesday, January 31, 2012

Learning Design: Working with SMEs

Subject Matter Experts (SMEs) are critical to analyzing audience needs, determining desired learning outcomes, determining the curriculum and sequence of learning activities, and writing content for scenarios, stories, or informational learning designs.



A few tips from my own experience working with SMEs include:

1) Identify your SMEs right away. It may be a good idea to not only have a content SME, but also a past trainee SME who can speak to the learner's experience, and/or a client SME, who can speak to desired learning outcomes.

2) Determine your SMEs availability; schedule meetings early and often. Since SMEs usually have full-time jobs, it is not uncommon for SMEs to be extremely busy individuals. Schedule meetings throughout your entire analysis and design process from the beginning.

3) Use your time with SMEs wisely. Prepare, prepare, prepare. Do your own research. Come up with your own content questions and send to the SME in advance. You also need to be sure SME sees value in the training effort, otherwise, they may also see little value in your meetings.

Ethan Edwards of Allen Interactions recommends the following questions as a great start for your first SME interaction:
- What do you expect learners to to do after completing the course that they can’t do now?
- What are the consequences if the learner fails to master the intended outcomes?
- Can you show me an active demonstration, a detailed simulation, or provide an opportunity to directly observe the desired performance?
- What specific performance mistakes do new learners make?
- What tools, resources, or help do successful performers use to do these tasks?

Lastly, for a humorous, though accurate, representation of how to handle the many SME personalities in a post titled, "How Important is the SME?" by Archana Nayaran, click here.

Resources:
Edwards, E. (2011) Analyze This: 5 Questions You Need to Ask. Allen Interactions E-Learning Leadership Blog. Retrieved from: http://bit.ly/hD88Mf

Image Credit: http://www.cjlt.ca/index.php/cjlt/article/viewFile/495/226/1417

Tuesday, December 27, 2011

Learning Management: eLearning Landmines

Defusing Landmines in eLearning Projects
Notes from #CETS11 - Chicago eLearning and Technology Showcase

There are many ways eLearning designers and developers can prevent potential project "landmines". In her keynote speech, Jennifer DeVries outlined several "landmines," as well as tasks and tips to prevent them toward helping keep your eLearning project a success. Some of these tips are as follows:

** Test authoring tool and delivery platform (LMS) early in the process, preferrably on target audience computer.
** Schedule SME meetings, and set time expectations early and often.
** Compare scope to status regularly (i.e. course length, content, media).
** Build several revision cycles into your eLearning plan; base the number of revisions on the number of reviewers.
** Use a project tracker to gauge deliverable stages, and budget vs. actual hours.

The document accompanying the presentation, eLearning Scoping Questions, can be found here on the CETS11 Slideshare page. This document outlines 5 questions to ask your client in order to set the project scope and expectations prior to all your hard work.

These 5 areas are:
1) Stakeholders/ Owners and Results Needed
2) Previous eLearning Projects and Expectations
3) Target Audience and Course Delivery
4) Existing Content
5) Course Development/ Production

Reference:
DeVries, J. (2011) Defusing Landmines in eLearning Projects. Keynote Address - http://chicagoelearningshowcase.com/