Wiki, also the Hawaiian term for rapid, is a website in which content can be edited by the user or consumer. They are open forums for the exchange of ideas among colleagues. Wikis have two basic modes: document and thread. In document mode, multiple authors can edit and update content until the document gradually becomes a representation of shared knowledge. In thread mode, users discuss items of interest by posting messages to a common theme or question.
The use of wikis in corporate training and knowledge management practices is becoming increasingly popular, especially since the content is searchable and the cost is cheap. Security should not pose any threats, as content can be password protected if necessary. A bigger threat to the success of a wiki is "a cultural change [in the workplace]whereby staff members adopt a habit of entering content regularly" (T+D, 2009). So, start slow; encourage employees to share meeting notes or customer inquiries and solutions.
Once learners are on board adding relevant content to the wiki, invest more effort in the wiki's design. In the least, add corporate logos and colors or consult a web design developer. Add features like the ability to let users share podcasts, videos, graphics, and other multimedia to enrich the experience of using the wiki as both a training and knowledge management tool.
Some of the many items your company can store within or glean from a wiki include: glossaries, study guides, presentations, virtual tours, portfolios, evaluations (through participant and project tracking), product reviews, FAQs, event calendars, and policies/ procedures. Wikis have the potential to be extremely effective content management systems(CMS)/ repositories.
Reference
T+D: Learning 2.0: The Best of Social and Informal Learning 2007-2009. Can be purchased here: http://bit.ly/fZL47g
